Terms and Conditions
The term ‘Q & J vendor t/a Heritage Tours ‘ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is
52 Mckenzie Street St Lucia Kwa-Zulu Natal St Lucia South Africa
Postal Address: P.O.Box 337 St Lucia 3936
Our company registration number is 1999/024196/23 and place of reg Empangeni . The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of [ Republic Of South Africa]
Heritage Tours & Safaris
Shoreline Boat & Walking Safaris
@ Heritage House B&B
Important announcement to Booking Terms & Conditions and cancellation policy due to COVID 19 VIRUS.
Heritage Tours & Safaris and Shoreline Boat & Walking Safaris, guided by the SATSA, WHO, and general consensus within the local and international Tourism Industry, would like to make the following announcement regarding temporary amendments to the terms and conditions of its bookings and cancellation policy.
This has become necessary due to the continued uncertainty regarding the extent and potential scope of the COVID 19 virus, and the implications thereof on existing and new bookings.
We strongly urge clients to take out addition travel insurance, specifically Cover for Any Risk (CFAR) until such time as the WHO has declared COVID -19 non-pandemic, or a sufficiently reduced risk to not inhibit international travel.
We fully appreciate that this class of travel insurance can be extremely costly. In view of this, we would like to offer our clients with existing bookings a 1% discount on their Heritage Tours & Safaris invoice price upon receipt of proof of having taken out CFAR insurance covering 50% of their tour costs. This discount will be increased to 2% of their Heritage Tours & Safaris invoice for clients who have taken CFAR travel insurance covering 75% of their tour costs. Our wish is that this discount structure will offset to some extent the cost of CFAR travel insurance.
In an effort to attract clients to visit this beautifully unique part of South Africa, however, we would like to offer clients considering cancelling their travel plans an alternative option.
Heritage Tours & Safaris, Shoreline Boat & Walking Safaris & Heritage House clients not wishing to travel on their original dates due to the outbreak of the COVID-19 virus outbreak, may take up their booking within 12 months of the original date, at the same rate as originally charged.
Only one amendment per booking will be permitted, and this must be made no less than 30 days prior to arrival in St. Lucia, failing which, our standard cancellation policy will apply.
Outright cancellations by clients not wishing to exercise this option, will be subject to our standard cancellation policy, and clients will have to claim from their travel insurance.
Heritage Tours & Safaris, Shoreline Boat & Walking Safaris, and Heritage House reserve the right to alter any amendment(s) as stated above.
This agreement cannot be cancelled except by mutual agreement between Heritage Tours and the client/guest/lodge. Heritage Tours shall be at liberty in its discretion to charge a cancellation fee or any percentage thereof at:
The Client accepts that these cancellation terms are reasonable and fair.
We require written email confirmation for all cancellations.
Cancelled more than 60 days prior to arrival: 10% of the full charge
Cancelled more than 30 days prior to arrival: 25% of the full charge
Cancelled less than 30 days prior to arrival: 50% of the full charge
Cancelled less than 7 days prior to arrival: 90% of the full charge
5% of the tariff – on all cancellations as an administration fee;